Orders will ship via USPS or UPS. UPS does not ship to PO Boxes. If you choose UPS shipping and have a PO Box, we will automatically ship via USPS.
We ship to all US states and territories, Canada, Australia and other select locations worldwide.
If you opt for express or expedited shipping, please make a note when placing your order, otherwise your order will be processed in the order in which it was received.
Ground shipment usually takes 2-3 business days anywhere in the continental US via USPS and slightly longer via UPS. International shipments are typically in transit for 10-14 days.
Failure to provide accurate shipping information to a certified business address will cause a delay in processing and shipping times. If the product was shipped to an incorrect address, the shipment may not be recoverable and the customer will need to create a new order.
All orders placed outside of the US are subject to customs, duty and reception fees.
If you placed an international order, you are at the will and mercy of customs in your country. They may hold your package for a day, a week, a month or longer. If your package has been held for at least 30 days, contact us directly at firstname.lastname@example.org to file a claim and have your package resent. Please include your order number with the claim.
Tracking information and shipping details will be automatically sent once the order is fulfilled. USPS and UPS usually update their systems by 6pm or on the next business day.
If you did not receive tracking information for your order, please contact us at email@example.com and include “Tracking + Your Order #” in the subject line.
INSPECT PACKAGE AND CONTENTS BEFORE USING
We encourage you to open and inspect your package and check for damage as soon as you open the box. If there is damage to your order, we ask that you take a photo of the damaged item and it’s packaging. You must notify us within ten business days of the package being delivered. If you do not contact us to file a report within the allotted time frame, the damaged product becomes non-replacable.
If your package was shipped and delivered by USPS, but it's missing, you'll need to file a claim regardless. If your package was stolen and there's evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS.